First steps.

If you're experiencing a problem that isn't covered in our Known Issues, please follow these troubleshooting steps. Keep in mind that you should always make sure you're running the latest Version of your computer, phone, or tablet's operating system before following these steps.

Restart your computer, phone, or tablet

Always try restarting your device first if you're having trouble logging in to your account.

Check Internet connection

If restarting your device doesn't help, please try accessing your internet both on Wi-Fi and on your mobile data connection to see if the problem is because of a weak Wi-Fi or mobile data connection.

Still no luck?

If these steps didn't resolve your problem, learn how to report the bug so we can investigate.