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Student Help Center

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  • Course Basics
  • Managing Your Account
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  • Getting a GED Credential
  • Logging In and Getting Started
    • How do I log in?
    • Why does it say my email/password was not found?
    • How do I find my school’s website?
    • What is a browser and which one should I use?
    • Why can’t I use Internet Explorer?
  • Your Courses
    • What is the difference between your HSE Prep program and HSE Prep PLUS program?
    • Where do I find my courses?
    • What is a “Course Group”?
    • Why can’t I study in all of the courses?
    • How do I return to a course I’ve already started?
  • Exploring the HomeRoom
    • How do I start a lesson?
    • Are you stuck in your Learning Plan?
    • Study Time isn’t recording?
    • Lessons and quizzes aren’t loading?
    • Why do I have to take a practice test or assessment for every subject?
    • Do your courses accommodate learning disabilities?
  • Messaging
    • What is the Message tab?
    • Why can’t I delete the message from Essential Education?
    • Why don’t I have a Message tab?
  • Your Profile
    • How do I change my email or password?
    • How do I cancel or pause my account?
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