Student Help Center
Home-
Logging In and Getting Started
- How do I redeem my gift code?
- How many languages are the GED & HiSET tests available?
- Can I study in one language and take the test in another?
- How will I receive the study tips?
- What’s the difference between the GED & HiSET?
- Can I change my study goal later?
- What happens if I don’t meet my study goal?
- I answered questions at the beginning. What should I do now?
- Why am I in HiSET Academy instead of GED Academy?
- How many hours should I set as my study goal?
- Should I take the GED test or the HiSET test?
- How do I log in?
- Why does it say my email/password was not found?
- How do I find my school’s website?
- What is a browser and which one do I use?
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Your Courses
- How do I get Work Essentials certificates?
- What are badges and how do I earn them?
- How do I access my new Work Essentials lessons?
- How do I choose a lesson in the Work Essentials course?
- How does the Work Essentials survey work?
- How can I earn a Work Essentials certificate?
- How can I find my Work Essentials assessment scores?
- How can I find the Work Essentials badges that I earned?
- How can I find my Computer Essentials Certificate?
- How can I find my Computer Essentials scores?
- How can I find a subject while studying on my phone?
- How do I choose a lesson in the Computer Essentials course?
- What is the difference between the GED & HiSET Test Prep program and GED & HiSET Test Prep PLUS program?
- Where do I find my courses?
- What is a “Course Group”?
- Why can’t I study in all of the courses?
- How do I return to a course I’ve already started?
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Lessons
- Which lessons should I review?
- Can I change the language settings in the middle of the lesson?
- How can I go back and repeat just one topic or quiz question?
- If I leave the lesson, will my progress be saved?
- How can I find extra study resources?
- How do I start a lesson?
- How can I repeat a lesson?
- Why am I stuck in my Learning Plan?
- Why aren't the lessons and quizzes loading?
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Practice Test
- How can I review the answers from my practice test?
- When taking a practice test, how do I save a question for later?
- How can I find my practice test scores?
- What is the RLA Combined Score?
- Where are my essay scores?
- What’s the difference between a timed practice test and a self-evaluated essay?
- How do I take another essay?
- How do I take a timed practice test?
- How do the drag-and-drop questions work?
- Why do I have to take a practice test or assessment for every subject?