Known Issues

Essential Education is aware of an issue in MindPlay that causes students to be moved back to the Unassigned class in MindPlay Manager. The MindPlay Team will be making updates to the program that will prevent this from recurring in the near future. At this time, students will be reverted to the Unassigned class each day they log into the MindPlay platform. We recommend leaving students in the "Unassigned" class for the time being and running any reports in MindPlay at the class level specifically for the Unassigned class rather than continually moving your students between classes to access school-wide data. 

We are also aware of an issue preventing users from clicking on or typing in certain areas of the LMS when using Chrome with the Loom browser extension enabled.

We recommend temporarily disabling the Loom browser extensions in Chrome to restore all functions in Essential Education.

To check for and disable browser extensions:

  1. Click the three stacked docks in the upper right corner of the web browser.

  2. Select Settings from the dropdown menu.

  3. Click on the Extensions option.

  4. Click the blue toggle to turn off the extension.

Our Development Team is working to fix these issues as soon as possible. We sincerely apologize for the inconvenience. Learn more about what you can do if you’re experiencing an issue.