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What can I do if I receive a password reset email but still can’t log in to my account?

If you can't remember your password, you can request a password reset email to regain access to your account. The email will offer you a link to follow that will allow you to change your password before logging in.

If the password reset email isn't working:

  1. Try requesting a new password reset email, in case the previous one expired.
  2. Make sure you choose to reset your password instead of choosing to log in by selecting the link in the email.
  3. If you're trying to change your password and are not on the correct log in web page that is associated with your account, learn more about getting help with logging in.

Learn more about what you can do if you're not receiving your password reset email.