Student Help Center

If you are having trouble with your login page loading, try these troubleshooting steps:

1. Use a web browser that’s compatible with the program, such as Google Chrome, Firefox, or Microsoft Edge.
2. Clear your browser, history, and cache to free up memory space.
3. Download any browser updates to ensure that you are using the latest version.
4. Check your internet download speed at speedtest.net. A download speed of 125 Mbps or higher will allow the program to run smoothly.
5. Apply any available software updates and restart your device.

Related topics:

• Why does it say my email or password was not found?
• What is a browser and which one do I use?
• How do I know if my browser is up-to-date?