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Email & Password Help
What can I do if I’ve lost access to my email I signed up with on my account?
If you've lost access to the email you used to sign up for Essential Education, you can either try to regain access to the email or you can update your profile with new account information.
Try to regain access to your email account.
If you've lost access to your email account, you can try to ask your email provider to help you regain access to it. Many email providers offer a way to recover access to your account if you ever forget your password or if the account is hacked.
When you try to log in to your email provider, there may be an option like forget your password? or trouble signing in? that will allow you to contact them or complete a request for additional support. You may need to provide them with a phone number, answers to security questions, or other information to verify your access request. Essential Education can't provide any assistance with helping you get back into your email account.
Change your account email.
If you can't regain access to the email you used to sign up for Essential Education, you'll need to log into your account and change the email on your profile with a new email account that you can access. This is necessary to ensure you can continue to access Essential Education and to ensure someone else can't gain access to your account with an email you no longer use.
Note: Before you begin, make sure you can already access your account either with your email. If you can't access your account to reach your profile settings, you won't be able to continue.
Once you're logged into your account, you can learn how to change your email from your profile.
After you've changed your email, both the original email and new email will receive requests to confirm or deny the change.
I can't access my account in order to change my email.
If you can’t access your account with the email you used to sign up with:
Click on Forgot password? link.
Enter your email address then click the Send reset button.
If the email address entered is on your account, then you should receive an email titled “Your Essential Education Password reset Request” to your inbox.
Follow the link in your email and enter your new password.
Click the Submit button.
Learn more about what you can do if you need help logging in.